At Danela Location, we place great importance on customer satisfaction. Our returns policy is designed to ensure a worry-free shopping experience. Please note the following points:
1. Returns accepted
- Returns are only accepted on items sold as defective. We do not accept returns or exchanges unless the item you purchased is defective.
2. Fault communication
- If you receive a faulty item, please contact us by telephone or e-mail with details of the product and the fault.
3. Shipping costs for returns
- Shipping costs associated with the return of the defective item are at the customer’s expense.
- We accept no liability for loss or damage in transit.
4. Prepayment of shipping and insurance costs
For all returns, the customer must prepay shipping and insurance costs where applicable.
5. Refund
- Refunds do not include the shipping and handling costs mentioned on the packing slip or invoice.
- The returned product will be examined upon receipt, and the customer will be informed by e-mail within a reasonable time of his eligibility for a refund or exchange due to the defect.
6. Repayment period
- Refunds, if granted, will be made according to the original method of payment.
- Shipping and handling charges already paid are non-refundable.
- Please allow up to 15 business days after receiving our e-mail for the refund to appear on your statement.
We are committed to resolving any return situation quickly and efficiently. Please do not hesitate to contact us if you have any questions or need clarification.
Thank you for trusting Danela Location.